SuperOne is the AI-powered contact center that unifies WhatsApp, email, live chat, and social DMs into a single intelligent engine. Customers reach you anywhere — the AI answers everywhere.
Connect your channels. Configure your AI. Go live in minutes — not months.
Link your WhatsApp Business number, email inbox, live chat widget, and social accounts to SuperOne. We handle all the routing — you keep your numbers and brand identity.
Upload your FAQs, product catalog, pricing, and SOPs. SuperOne's AI learns your business across all channels in minutes — and speaks in your brand's voice on every one.
Run fully on AI autopilot, or set smart handoff rules so human agents step in for complex cases. Customers never know the difference — and they never have to repeat themselves.
Customers can start a conversation on WhatsApp, continue it over email, and get a callback — and the AI knows the full history at every step. No context lost, no customer repeating themselves.
Not just translation — SuperOne's AI understands regional idioms, local business norms, and cultural context. A customer writing in Bahasa Melayu gets a response that feels native, not translated.
Set custom escalation triggers — sentiment drops, VIP customers, complex billing issues. When AI hands off to a human agent, they receive the full conversation thread, customer profile, and AI's recommended next action. No briefing required.
One dashboard showing every channel, every agent, and every AI interaction in real-time. Resolution rates, CSAT scores, sentiment trends, response times — broken down by channel so you know exactly where to optimise.
SuperOne detects frustration, urgency, confusion, and delight across text and voice. The AI adjusts its tone in real-time — shifting from efficient to empathetic when a customer needs it most. Or it escalates to a human before the situation deteriorates.
Connect SuperOne to Salesforce, HubSpot, Zendesk, or any custom CRM. The AI can look up orders, update records, trigger workflows, and send follow-ups — all mid-conversation, across any channel.
SuperOne doesn't just relay messages — it understands context, takes action, and responds with the kind of care your best human agent would show. Across every channel your customers use.
Detects frustration and urgency across text. Adjusts tone or escalates — automatically.
No hold music. No typing indicators for 30 seconds. Just answers, instantly.
Customers switch channels freely. The AI always knows where you left off.
Your WhatsApp AI can be casual. Your enterprise email AI can be formal. Same engine, different voice.
Order status, returns, and product questions across WhatsApp, Instagram DMs, and email — all handled by AI. Customers get answers in under 2 seconds, any time of day.
Loan status updates, payment queries, collections follow-ups — AI handles the high-volume tier-1 load across all channels so your agents focus on complex cases.
Appointment scheduling, prescription refill reminders, and lab result notifications — delivered on WhatsApp and email in the patient's language, with the right tone.
Billing disputes, outage updates, and plan upgrades — resolved across WhatsApp and chat without a single hold queue. Agents only touch escalations.
Real-time delivery tracking, driver dispatch confirmations, and proof-of-delivery notifications — all over WhatsApp, automated from dispatch to doorstep.
Customers send a photo of the issue on WhatsApp. AI assesses damage, validates warranty, and books a repair — without a human agent ever seeing the ticket.
Every plan includes both AI text conversations and AI voice minutes. Start free, upgrade anytime.
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High-volume commitments, dedicated infrastructure, custom compliance requirements, or specific data residency needs — we build around you.
14 days of full access to the AI Autopilot plan — including 500 free AI text conversations and 250 free AI voice minutes. All channels and integrations included. No credit card required. At the end of the trial your account pauses; no charges.
A text conversation is one complete customer interaction thread — from first message to resolution, across any text channel. The number of messages exchanged doesn't matter. If the same customer opens two separate issues on the same day, that's 2 conversations.
Voice minutes are counted only when the AI is actively on the call — hold time, ring time, and post-call processing are never billed. Your live dashboard shows minutes consumed in real-time so there are no surprise bills.
We notify you at 80% and again at 100% of your text and voice allowances — separately. AI conversations and calls never cut off mid-session. Overage is billed at the per-unit rates shown on each plan.
Text conversation allowances are shared across all connected text channels — WhatsApp, email, live chat, and social DMs all draw from the same pool. Voice minutes apply to AI voice calls on WhatsApp.
No minimum commitment on Starter or AI Autopilot — cancel anytime. Hybrid is also month-to-month. Annual billing saves 20% on the base plan price and reduces overage rates on both voice minutes and text conversations.
We're building the universal AI layer for every channel your customers already use.
AI conversations on the world's #1 messaging platform. Text, voice notes, images, and documents.
Live NowAI conversations for Telegram — full feature parity with WhatsApp, built for the 800M+ user base.
Coming SoonFull inbox AI — reads, drafts, and sends replies with context from your CRM and knowledge base.
Live NowWebsite and app chat widget with AI + human hybrid mode built-in. One-minute embed.
Live NowAI responds to Instagram Direct Messages with the same speed and intelligence as your other channels.
Live NowAI agent for Messenger — handles support, sales queries, and appointment booking at scale.
Live NowAI text messaging for outbound campaigns and inbound support — on every mobile carrier.
Live NowInbound and outbound voice AI with natural accents, sub-300ms latency, and real-time sentiment.
Live NowAI conversations on South Korea's #1 messaging app — serving 47M+ daily active users with native Korean language support.
Coming SoonAI support on LINE — the dominant messaging platform across Japan, Thailand, and Taiwan with 200M+ users.
Coming SoonAI conversations on Zalo — Vietnam's most popular messaging and social platform with 74M+ users.
Coming SoonWe replaced three separate tools — a WhatsApp bot, a helpdesk, and a social inbox — with SuperOne. Now our customers get a single coherent experience whether they contact us on Instagram, email, or WhatsApp. Our team handles 70% fewer repetitive tickets and our CSAT went from 3.8 to 4.7 in two months. It's genuinely the most impactful software we've deployed.
14-day free trial. No credit card required. Connect your first channel in under 10 minutes.