Now live across WhatsApp, Email & Live Chat — Instagram DMs, SMS & Voice launching within 90 days
AI Omnichannel Contact Center

One AI.
Every channel.
Every language.

SuperOne unifies WhatsApp, email, live chat, and social DMs into one intelligent AI engine. Customers reach you anywhere — the AI answers everywhere, instantly.

93%Queries resolved
by AI
<2sAverage first
response time
6+Channels in one
console
WA Email Chat IG
AI Online
WhatsApp · +60 12-345 6789
"My order hasn't arrived and it's been 5 days already"
Found order #84921. Delayed at hub — priority trace raised. Update in 2hrs. Want a refund link now?
AI
Email · sarah@techcorp.com
"Can you upgrade us to Enterprise and invoice finance?"
Upgrade confirmed — invoice sent to finance@techcorp.com. New limits active now.
AI
Live Chat · Website visitor
"I need to speak to a human, this is urgent"
Connecting you to Amir now — he has full context. No need to repeat anything.
Human
AI handling 312 conversations across 6 channels All synced

Trusted by forward-thinking teams across Southeast Asia & the Middle East

RIDGEWELLVANTAGE HEALTHAPEX LENDINGQUARTEXIRONCLADNOVAPAY

Three steps to never miss a message again

Connect your channels. Configure your AI. Go live in minutes — not months.

Connect your channels

Link your WhatsApp Business number, email inbox, live chat widget, and social accounts to SuperOne. We handle all the routing — you keep your numbers and brand identity.

Train your AI agent

Upload your FAQs, product catalog, pricing, and SOPs. SuperOne's AI learns your business across all channels in minutes — and speaks in your brand's voice on every one.

Go live — AI or hybrid

Run fully on AI autopilot, or set smart handoff rules so human agents step in for complex cases. Customers never know the difference — and never have to repeat themselves.

Everything a contact center needs. Nothing it doesn't.

Built for the teams that can't afford a missed message or a broken experience.

True omnichannel — one AI, every channel

Customers can start on WhatsApp, continue over email, and get a callback — AI knows the full history at every step. Zero context lost, zero repetition.

WhatsApp Email Live Chat Instagram X / Twitter + SMS & Voice

Multilingual AI — 40+ languages

Not just translation. SuperOne understands regional idioms, local business norms, and cultural context. Native-sounding responses in every market.

Bahasa MelayuArabicHindiMandarinEnglishFrench+ 34 more

Smart human handoff — with full context

Custom escalation triggers — sentiment drops, VIP customers, complex billing. When AI hands off, agents receive the full thread, customer profile, and AI's recommended next step.

Live analytics across every channel

One dashboard for every channel, every agent, every AI interaction. Resolution rates, CSAT scores, sentiment trends, response times — broken down by channel.

Emotional intelligence — tone that adapts

SuperOne detects frustration, urgency, confusion, and delight across text and voice. AI shifts from efficient to empathetic when a customer needs it most.

Deep CRM & API integrations

Connect to Salesforce, HubSpot, Zendesk, or any custom CRM. The AI can look up orders, update records, trigger workflows, and send follow-ups — mid-conversation.

SuperOne · Live channel view
"Hi, I need to change my delivery address for order #9871"
I've found order #9871 — it's currently at the sorting hub. I can update the address if it hasn't shipped yet. What's the new address?
"123 Jalan Ampang, KL 50450"
Done ✓ Delivery address updated. Your order arrives Wednesday. Confirmation sent to your email.
Channel Intelligence

Every channel, one unified brain

SuperOne doesn't run separate bots per channel. One AI handles every conversation with the same intelligence, context, and personality — wherever your customers are.

  • Cross-channel memory

    AI tracks the full customer journey across every channel — no repetition, ever.

  • Sub-2-second responses

    Customers get instant answers regardless of channel, time zone, or volume.

  • Per-channel persona

    WhatsApp AI is casual; email is professional; chat is concise. Same intelligence, right tone.

Built for every industry that talks to customers

SuperOne adapts to your industry's language, workflows, and compliance requirements out of the box.

E-Commerce & Retail

Order tracking, returns, product questions, and delivery updates — AI handles it all at any volume, around the clock.

Healthcare & Clinics

Appointment booking, prescription queries, lab results, and patient triage — HIPAA-aware AI that escalates safely.

Banking & Fintech

Balance inquiries, transaction disputes, loan eligibility, and account changes — with fraud detection built in.

Real Estate

Property enquiries, viewing schedules, mortgage pre-qualification, and follow-up sequences — all automated.

Travel & Hospitality

Booking modifications, itinerary changes, upsells, and 24/7 concierge support across every messaging channel.

Telco & Utilities

Billing disputes, plan upgrades, outage notifications, and technical support — all deflected before they reach an agent.

Pay for what you use. Scale without limits.

Every plan includes AI text conversations and AI voice minutes. Start free, upgrade anytime.

Monthly Annual Save 20%
Starter
$25/agent

Text channels with human agent routing. No AI autopilot — pure human touch.

  • 100 AI text convos/mo included
  • 80 WhatsApp voice mins/mo
  • WhatsApp, Email & Live Chat
  • Unified inbox across channels
  • Full conversation history
  • Basic analytics dashboard
  • CRM integrations
  • AI Autopilot text responses
  • Social DMs & Instagram

14-day trial · No credit card required

Most Popular
AI Autopilot
$50

Let AI handle every text channel and voice call. Predictable pricing, generous included units.

  • Everything in Starter
  • 300 AI text convos/mo included
  • 100 AI voice mins/mo included
  • AI autopilot on all channels
  • Unlimited concurrent conversations
  • 40+ languages with cultural context
  • Custom AI persona per channel
  • Knowledge base training
  • Automatic follow-ups after resolution
  • CSAT surveys sent automatically
  • Advanced analytics & sentiment

14-day trial · No credit card required

Hybrid
$75

AI handles the volume. Humans handle the exceptions. Smart routing between both.

  • Everything in AI Autopilot
  • 3 human agent seats included
  • Smart AI → human handoff engine
  • Custom escalation rules builder
  • AI-suggested replies for agents
  • Live agent supervision & monitoring
  • Auto-generated handoff summaries
  • Unified AI + human dashboard

14-day trial · No credit card required

Overage rates
$0.04 per extra text convo · Starter
$0.06 per extra text convo · Autopilot & Hybrid
$0.07 per extra voice min · Starter
$0.13 per extra voice min · Autopilot & Hybrid

Estimate your monthly cost

Slide to see your estimated cost. Select a plan above to compare.

Estimated monthly cost
90
Starter · billed monthly
Starter · 1 agent × $25$25
Text overage$36
Voice overage$29
Monthly total$90

Need something custom?

High-volume commitments, dedicated infrastructure, custom compliance, or specific data residency needs — we build around you.

Committed bundles On-prem / private cloud Custom AI voice model Data residency Dedicated team

Common questions

14 days of full access to the AI Autopilot plan — including 500 free AI text conversations and 250 free AI voice minutes. All channels and integrations included. No credit card required. At the end of the trial your account pauses; no charges.
A text conversation is one complete customer interaction thread — from first message to resolution, across any text channel. The number of messages exchanged doesn't matter. If the same customer opens two separate issues on the same day, that's 2 conversations.
Voice minutes are counted only when the AI is actively on the call — hold time, ring time, and post-call processing are never billed. Your live dashboard shows minutes consumed in real-time so there are no surprise bills.
We notify you at 80% and again at 100% of your text and voice allowances — separately. AI conversations and calls never cut off mid-session. Overage is billed at the per-unit rates shown on each plan.
Text conversation allowances are shared across all connected text channels — WhatsApp, email, live chat, and social DMs all draw from the same pool. Voice minutes apply to AI voice calls on WhatsApp.
No minimum commitment on Starter or AI Autopilot — cancel anytime. Hybrid is also month-to-month. Annual billing saves 20% on the base plan price and reduces overage rates on both voice minutes and text conversations.

WhatsApp is just the beginning

We're building the universal AI layer for every channel your customers already use.

WhatsApp

AI conversations on the world's #1 messaging platform. Text, voice, images, and documents.

Live Now

Email

Full inbox AI — reads, drafts, and sends replies with context from your CRM and knowledge base.

Live Now

Live Chat

Website and app chat widget with AI + human hybrid mode. One-minute embed.

Live Now

Instagram DMs

AI responds to Instagram Direct Messages with the same speed as your other channels.

Live Now

Facebook Messenger

AI agent for Messenger — handles support, sales queries, and appointment booking at scale.

Live Now

SMS / RCS

AI text messaging for outbound campaigns and inbound support — on every mobile carrier.

Live Now

AI Voice Calls

Inbound and outbound voice AI with natural accents, sub-300ms latency, and real-time sentiment.

Live Now

X / Twitter DMs

AI agent for X Direct Messages — handle support queries and brand mentions automatically.

Coming Soon

Telegram

AI conversations for Telegram — full feature parity with WhatsApp for the 800M+ user base.

Coming Soon

KakaoTalk

AI conversations on South Korea's #1 messaging app — serving 47M+ daily active users.

Planned

LINE

AI support on LINE — the dominant messaging platform across Japan, Thailand, and Taiwan.

Planned

Zalo

AI conversations on Zalo — Vietnam's most popular messaging platform with 74M+ users.

Planned
We replaced three separate tools — a WhatsApp bot, a helpdesk, and a social inbox — with SuperOne. Now our customers get a single coherent experience whether they contact us on Instagram, email, or WhatsApp. Our team handles 70% fewer repetitive tickets and our CSAT went from 3.8 to 4.7 in two months.
Head of Customer Experience
Leading Southeast Asia E-Commerce Brand
Ready to go omnichannel?

Start answering every message with AI today

14-day free trial. No credit card required. Connect your first channel in under 10 minutes.

14-day free trial No credit card required Setup in under 10 minutes