SuperOne AI: Unified Omnichannel Engagement Hub
Build stronger relationships with customers by engaging them across their favorite channels, with instant access to chat, social, voice, and video tools.
Build stronger relationships with customers by engaging them across their favorite channels, with instant access to chat, social, voice, and video tools.
Instantly connect via WhatsApp, Telegram, LINE, and more
Real-time website and in-app chat to boost conversion
Integrated calling for proactive and reactive service
Personalized face-to-face interactions when it matters most
SuperOne delivers a flexible suite of AI-powered tools built for industry-specific workflows—automating tasks, enhancing customer intelligence, and scaling service without added overhead.
Immersive, Multi-Sensory Customer Engagement
Engage across channels with voice, video, and messaging—enhanced by AI that senses tone for more natural, human-like interactions.
See Autonomous AI in Action
End-to-End Customer Experience Automation
Automate repetitive tasks, augment agent performance in real time, personalize journeys, and predict future engagement through unified, data-driven workflows.
Experience Seamless AI SupportUnderstand What Customers Feel—and Why
Gain deep visibility into customer sentiment and the specific issues that shape satisfaction—so you can act with empathy and precision.
See Emotion-AI in Action
Hyper-Personalization at Scale
Leverage a powerful Personalization Model to craft real-time recommendations, adaptive content, and proactive engagement tailored to each user.
Experience Seamless AI SupportSuperOne redefines customer relationship management by providing an AI-powered platform that automates workflows, personalizes customer interactions, and enhances decision-making—all with zero human intervention. Streamline operations, improve customer engagement, and scale your business effortlessly.
Start Your Journey
A fintech lender relied on disconnected CRM tools and manual follow-ups, leading to slow response times, inconsistent communication, and drop-offs in recovery workflows. Agents struggled to track promises, status changes, and multi-channel customer interactions.
SuperOne established a Unified Collections CRM & Omnichannel Hub:
Single Pane of Glass combining WhatsApp, calls, email, SMS, in-app messaging
Agentic Follow-Up Engine that auto-reminds, nurtures, and escalates with human-like contextual messaging
Journey Orchestration that adapts workflows based on repayment behavior
Smart Queues & Auto Routing based on risk levels, sentiment, and debtor responsiveness
Integrated Case Records allowing supervisors full visibility over each account and agent actions
28% increase in successful repayments from coordinated multi-channel follow-ups
35% reduction in manual task load per agent
Unified view of customer history, eliminating fragmented communication
Improved compliance tracking through automated journey rules and audit trails
A major consumer electronics company wanted to reduce friction across warranty claims, troubleshooting, and after-sales support, but its systems were siloed across phone, chat, and email—resulting in duplication and inconsistent service levels.
SuperOne deployed an Omnichannel After-Sales Experience Hub:
Unified Support Console to handle chat, voice, email, and social messaging in one place
Automated Workflows for claim validation, serial-checking, product registration
Smart Knowledge Suggestions from integrated product manuals
Agent Assist for real-time suggestions, next-step guidance, and tone-of-voice recommendations
Service-Level Tracking Dashboard for warranty statuses and escalations
40% faster claim triage with centralized case records
Reduced repeat-calls by 31% through consistent omnichannel access
Higher customer satisfaction with seamless transitions between channels
Better agent productivity through automated document retrieval and guided troubleshooting
A regional telco needed to manage high inbound traffic, while simultaneously running multiple outbound campaigns. Agents struggled with context-switching, and outbound teams lacked personalization tools.
SuperOne built a Telco Omnichannel Command Hub enabling:
Unified handling of prepaid/postpaid support via WhatsApp, hotline, live chat, email
Network troubleshooting automation
AI-driven Agent Assist to surface plan details, usage summaries, and troubleshooting steps
Full context handover when escalating from bot to human inside SuperOne
Campaign Manager for renewals, upsells, churn prevention
Predictive lead scoring based on behavior, intent, and previous interactions
Auto-personalized outbound scripts for agents
25% faster inbound handling time through centralized information
3× higher outbound engagement rates from AI-personalized messaging
Consistent customer experience across all channels
Streamlined agent workflow with minimal tab-switching
A healthcare provider faced operational inefficiencies caused by fragmented communication between departments (front desk, nursing, doctors). Appointment bookings, reminders, patient inquiries, and complaint resolutions were scattered across multiple tools.
SuperOne enabled a Unified Patient Experience Platform:
Omnichannel Booking Console for hotline, WhatsApp, web chat
Patient Journey Automation for reminders, pre-visit instructions, and follow-ups
Unified Case Management for complaints, medical notes, and administrative tasks
Centralized Communication Log allowing doctors and nurses to track patient interactions
Smart Routing for urgent care, follow-up cases, and chronic-care revisit schedules
38% reduction in no-shows and missed follow-ups
Faster case resolution across clinical and customer service teams
Improved patient satisfaction through consistent, coordinated communication
Higher workforce efficiency with fewer manual calls and repetitive reminders
A multi-service enterprise needed to bring together customer service, delivery updates, complaints, and billing inquiries into one system. Their previous setup required agents to toggle across 5–7 different tools.
SuperOne deployed a Unified Engagement & Workflow Automation Platform:
One interface for all communications (WhatsApp, email, voice, chat, social)
Task Automation Engine for billing reminders, delivery updates, and service confirmations
Case Handling & Assignment Logic for faster investigation and escalation
Agent Workforce Tools for internal collaboration and quick-note sharing
Real-time SLA Monitoring across departments
50% of service inquiries routed automatically
33% faster resolution time across departments
Lower service overhead due to automated workflows
Improved visibility into customer lifecycle and service promises
A global electronics company struggled with high repeat calls, long handling times, and customer frustration because agents could not “see” the customer’s issue. Troubleshooting was done blind through phone descriptions, leading to misdiagnosis and escalations.
Using SuperSee Visual AI, SuperFeel sentiment detection, and SuperOne’s Conversational Orchestration, the support workflow was transformed:
Customers initiate a support session via chat, voice, or WhatsApp.
The system triggers a real-time visual call, allowing AI to analyze the device, cables, ports, and error indicators.
Conversational AI guides customers step-by-step with humanised, emotionally aware instructions.
If needed, SuperOne auto-routes to the right specialist with full context.
32% reduction in handling time
37% fewer escalations
Higher First-Contact Resolution, as agents and AI “see” the exact issue in real time
Improved customer satisfaction due to faster, more confident troubleshooting
A regional infrastructure company needed a scalable way to support field technicians working on complex installations across multiple locations. Supervisors could not attend every onsite job due to travel limitations, causing delays and miscommunication.
SuperOne enabled multi-party Visual AI conference calls, combining:
Vision AI to detect component conditions, anomalies, and errors
Agentic Workflow Orchestration that triggers tasks, checklists, and approvals
Real-time collaboration between HQ experts, field technicians, and AI assistants
Automated documentation: screenshots, annotations, logs, and compliance notes
50% faster job completion
Near-zero rework due to real-time expert validation
Better quality audits through auto-generated visual reports
Scalable operations without increasing human supervisory headcount
A consumer electronics company faced slow warranty processing due to manual claim validation, incomplete customer information, and inconsistent documentation from service centres.
SuperOne deployed an end-to-end autonomous warranty flow:
Customers initiate a claim via chatbot, voice call, or WhatsApp
Vision AI validates physical damage, serial numbers, and product authenticity
Conversational AI auto-collects purchase receipts, issue descriptions, and usage history
Predictive AI determines likelihood of approval or rejection
SuperOne creates a task ticket, auto-assigns it to the right repair center, and follows up until completion
41% faster warranty claim processing
Reduced fraud attempts with Vision AI validation
Consistent documentation across all regions
Increased trust as customers receive immediate status updates and clear reasoning from AI
AI-Driven Interactions Per Month
Enterprises Empowered by AI
AI Accuracy in Customer Interactions
Customer Retention Rate
SuperOne unifies voice, chat, WhatsApp, email, social, and mobile app into a single seamless console. No silos. No switching screens. Every conversation, every customer, and every workflow stays connected—giving your teams the power to deliver consistent, high-quality experiences across all channels.
With cloud-native architecture and 99.99% uptime, SuperOne is engineered for mission-critical operations. Whether you handle thousands or millions of interactions, SuperOne ensures every message, call, and task remains fast, secure, and resilient at scale.
SuperOne is more than a CRM—it’s an intelligent orchestrator. Our Agentic AI tracks tasks, follow-ups, and commitments automatically. It remembers context, suggests next actions, and ensures no promise is forgotten. Your team gets a co-pilot that elevates accuracy, speed, and customer satisfaction—all with less manual work.
Developed through years of enterprise deployments across telco, fintech, healthcare, utilities, and BPO ecosystems, SuperOne combines industry-proven workflows with emotional and behavioral intelligence. Every interaction is enhanced with data-driven insights, real-time guidance, and journey optimization.
From onboarding to ongoing operations, SuperOne is backed by 24/7 support through chat, email, voice, and collaborative channels. Our AI-enhanced support ensures fast turnaround, proactive monitoring, and a partner who grows with you—not just a vendor who supplies software.
Take the first step towards transforming your business. Sign up for our free trial and experience the power of SuperHeroes AI Marketplace for yourself.
Build stronger relationships with customers by engaging them across their favorite channels, with instant access to chat, social, voice, and video tools.