Turn every interaction into measurable insight—with zero extra effort.
Filter
Highlight key interactions using emotional color indicators to surface moments that matter most.
Score
Automatically evaluate frontline performance based on emotion signals, resolution behavior, and communication style.
Infer
Detect patterns and intensity in customer emotions to uncover hidden pain points or satisfaction trends.
Confirm
Use targeted micro-surveys to validate customer sentiment and experience without adding friction.
Journey
Understand individual and collective customer journeys to map emotional highs, friction points, and moments of influence.
Insights
Reveal actionable intelligence from interactions—spotting loyalty drivers, churn risk, and growth opportunities.
