BASIC
RM25/month
- Omnichannel support (email, social media, messaging)
- Standard analytics
- Unified Email & social management
- Basic journey mapping
- Email support
PREMIUM
RM50/month
- Everything in Basic
- Comprehensive reporting & multiple channel integrations
- Priority support
- Supervisor tools (live wallboard monitoring, agent performance tracking and queue management)
PRO
RM75/month
- Everything in Premium
- Dedicated account manager & 24/7 support
- Advanced ticket management with auto-prioritization
- Centralized case management dashboard
- Custom roles & permissions
ENTERPRISE
Custom
- Everything in Pro
- Advanced customization options
- Dedicated implementation team & strategic consulting
- After Call Work Automation
Products Comparison
Platform & Support |
Basic |
Premiun |
Pro |
Enterprise |
|---|---|---|---|---|
Priority Support  |
||||
| 24/7 Support |
||||
| Dedicated Account Manager |
||||
| Dedicated Implementation Team |
||||
| Strategic Consulting Services |
||||
Omnichannel & Integrations |
Basic |
Premiun |
Pro |
Enterprise |
| Multiple Channel Integrations |
||||
| CRM Screen Pop |
||||
Analytics & Insight |
Basic |
Premiun |
Pro |
Enterprise |
| Standard Analytics |
||||
| Comprehensive Analytics |
||||
Agent Tools and Coaching |
Basic |
Premiun |
Pro |
Enterprise |
| Supervisor Panel |
||||
| Queue Management |
||||
Case Management and Roles |
Basic |
Premiun |
Pro |
Enterprise |
| Ticket Escalation & Auto-Prioritize |
||||
| Case Management Dashboard |
Basic | Advance | ||
| Custom Roles & Permissions |
BASIC
RM25/month
- AI-powered omnichannel support (email, social media, messaging)
- Standard analytics
- Unified Email Management
- Basic customer journey mapping
PREMIUM
RM50/month
- Everything in Basic
- Advanced AI tools & comprehensive analytics
- Multiple channel integrations
- Real-time coaching & wallboard monitoring
- Supervisor panel & mid-chat intervention
- Queue management controls
PRO
RM75/month
- Everything in Premium
- Full-featured AI suite & predictive analytics
- Advanced personalization & churn prediction
- Real-time coaching for chat & calls
- Advanced ticket escalation & case management
ENTERPRISE
Custom
- Everything in Pro
- Advanced customization & segmentation
- Dedicated implementation team & strategic consulting
- Full hyper-personalization suite
- Comprehensive churn prevention tools
- CRM screen pop & After Call Work automation
Products Comparison
Platform & Support |
Basic |
Premiun |
Pro |
Enterprise |
|---|---|---|---|---|
| Priority Support |
||||
| 24/7 Support |
||||
| Dedicated Account Manager |
||||
| Dedicated Implementation Team |
||||
| Strategic Consulting Services |
||||
Omnichannel & Integrations |
Basic |
Premiun |
Pro |
Enterprise |
| AI Omnichannel Support |
||||
| Multiple Channel Integrations |
||||
| CRM Screen Pop |
||||
| ACW Automation |
||||
Analytics & Insight |
Basic |
Premiun |
Pro |
Enterprise |
| Standard Analytics |
||||
| Comprehensive Analytics |
||||
| Customer Journey Mapping |
Basic | Advance | Comprehensive | Optimized |
| Customer Experience Insights |
Basic | Advance | Comprehensive | |
Personalization & Revenue Optimization |
Basic |
Premiun |
Pro |
Enterprise |
| Hyper-Personalization Center |
Basic | Advance | Comprehensive | |
| Churn Risk Analysis |
Basic | Advance | Comprehensive | |
| Purchase Propensity Analysis |
Basic | Advance | Comprehensive | |
Agent Tools and Coaching |
Basic |
Premiun |
Pro |
Enterprise |
| Real-Time Coaching for Chat |
Basic | Advance | Comprehensive | |
| Real-Time Coaching for Call |
Basic | Advance | ||
| Supervisor Panel |
||||
| Queue Management |
||||
Case Management and Roles |
Basic |
Premiun |
Pro |
Enterprise |
| Ticket Escalation & Auto-Prioritize |
||||
| Case Management Dashboard |
Basic | Advance | ||
| Custom Roles & Permissions |
