UNIQUENESS
PRODUCTS
Strategies

Unify
Consolidate interactions all-in-one

Engage
Guide interactions in real-time

Analyze
Identify customer frictions

Orchestrate
Act cohesively for positive outcome
Products

Unified Interactions
Consolidate channels, workflows, SLAs

Real-time Emotional Intelligence
Detect customer emotions in every interaction

Real-time Situational Intelligence
Target low-effort resolution and value enhancement
Quality Assurance
Identify and alert on customer emotions

Customer Journey
Map and orchestrate dynamically

Voice of Customer
Classify customer thoughts and feelings
INDUSTRIES
- Telcos
- CX Centers
- BFSI
- eCommerce
- Unicorns
RESOURCES
PRICING
- Omnichannel Management (without AI)
- Omnichannel Management (with AI)

Analyze