Real-time Situational Intelligence

Advocacy

  • Enhance low-effort resolution

  • Increase empathy towards customers

Positive Language Positioning

  • Help customers achieve more with product/service

  • Increase customer decision self-confidence

Anchoring Expectations

  • Reduce average handle time

  • Increase quality assurance productivity

Forward Resolution

  • Improve agent handling of sales objection

  • Improve agent recognition of buy signal

  • Consistent sales closure with agent next best action